Return Policy: At Stagy Camera Hub, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase or rental.
Product Returns (Sales Items)
Eligibility for Returns
Items may be returned within 7 days of delivery.
Products must be:
Unused, unopened, and in original condition
In original packaging with all accessories, manuals, and freebies
Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Opened or used items
Software, memory cards, batteries, and consumables
Clearance or discounted items (unless defective)
Items damaged due to misuse or improper handling.
Defective or Damaged Items
If you receive a defective or damaged product, please notify us within 48 hours of delivery.
Provide clear photos or videos showing the issue.
Eligible items may be repaired, replaced, or refunded according to warranty terms.
Refund Process
Once the returned item is inspected and approved, refunds will be processed within 7–14 business days.
Refunds will be issued using the original payment method.
Shipping fees are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Rental Items – Important Notice
Rental fees are non-refundable once the rental period has started.
Equipment must be returned on time and in the same condition as received.
Late returns or damages may incur additional charges.
Warranty Claims
Products covered by manufacturer warranty should be handled according to the brand’s warranty policy.
Stagy Camera Hub will assist customers with warranty claims when applicable.
How to Request a Return
To initiate a return, please contact us with:
Order number
Product details
Reason for return
Photos/videos (if applicable)
📧 Email: support@stagycamerahub.com
📱 WhatsApp: 0522284905
